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Browser-Based Supervision &
Coaching Capabilities -
Enables access to all supervision functions, such as the ability
to listen in on calls without detection, whisper coach agents,
join calls, record calls and view agent screens (i.e. to monitor
chats, email responses, etc.) and even take over agent screens
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Monitor the status of every local & remote agent
in real-time over the LAN, WAN or Internet
• Listen in on any live agent call without detection
• View, take over or record screens of agents
who are behind corporate
• Whisper Coaching (so that the agent can hear
the supervisor but the caller can't)
• Barge-in capability
• Remotely log out agents
• Text chat coaching
• Screen pop broadcast messages to all agents
(Multi-site ability)
• Monitor call center queue status in real-time
• Record Calls and/or agent screen activity
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